Returns Policy
Last updated September 10, 2026
| Situation | Window | Return Shipping | Outcome |
|---|---|---|---|
| Damaged or Defective | 7 Days of Delivery | We Pay | Refund or Credit |
| Missing Item | 7 Days of Delivery | Not Applicable | Warehouse Investigation |
| Wrong Item Received | 7 Days of Delivery | We Pay | Correct Item Shipped |
| Unwanted ItemNew and unused only | 30 Days of Receipt | You Pay | Refund Less Shipping |
| Handmade ImperfectionsBubbles, slight discoloration | 30 Days of Receipt | You Pay | Refund Less Shipping |
| Used Items | Not Returnable | — | No Refund |
| ConsumablesPapers, wraps, cones, detox, THC & CBD | Not Returnable | — | Final Sale |
| International Orders | Not Returnable | — | Final Sale |
Refunds are issued within 48 business hours of your return arriving at our warehouse.
Every return must come back new and unused, in its original packaging, and must be started at returns.smokea.com.
The Short Version
You have 30 days from receiving your order to return an unwanted item, and 7 days from delivery to report anything damaged, defective, missing, or incorrect. Everything comes back through returns.smokea.com.
All returns must arrive at our warehouse in new, UNUSED condition. There are absolutely no exceptions once a product has been used — a used product will not be refunded.
Who pays for return shipping depends on why the item is coming back. If we sent something damaged, defective, or incorrect, we cover it and email you a pre-paid label. For any other return, shipping is your responsibility and the cost is deducted from your refund.
Damaged or Defective Items
Damaged or defective items must be reported within 7 days of delivery to be accepted. Start your return at returns.smokea.com — we may ask for photos or other proof of the damage.
We cover return shipping on these, and once the item reaches our warehouse we issue your refund or credit within 48 business hours. If you would like the item again, place a new order; we do not swap items in place.
Missing Items
If something is missing from your order, tell us within 7 days of delivery. Our warehouse investigates every report before we resolve it.
A Note on Handmade Glass
Much of our glass is made by hand, so small imperfections — slight discoloration, small air bubbles, an asymmetric percolator — are part of the process rather than defects. You are welcome to return an item for this reason within the normal 30-day window, but return shipping is yours to cover and your refund is reduced by that cost.
Incorrect Items Received
If we shipped the wrong item, we replace it with the correct one at no charge to you. We provide a pre-paid return label, and the correct item ships within 48 hours of the original arriving back at our warehouse.
Unwanted Items
Changed your mind? Return the item within 30 days of receiving it, in new and unused condition. Return shipping is your responsibility and is deducted from your refund, which is issued within 48 business hours of the item reaching our warehouse.
What Cannot Be Returned
Used Products
No refunds are issued for products that have been used. This one has no exceptions.
Consumables
All consumable products are final sale, including rolling papers, blunt wraps, cones, detox products, and THC and CBD products.
Opened Packaging
Packaged items must be returned unopened and in their original packaging.
International Orders
We accept returns on shipments within the USA only. International orders are final sale.
Customer-Damaged Items
Items damaged after delivery are not eligible for return.
How to Start a Return
- Go to returns.smokea.com and enter your order details.
- Choose the items you are returning and tell us why. For damage or defects, have a photo ready.
- Wait for approval. If we are covering shipping, a pre-paid label is emailed to you.
- Pack the item in its original packaging, new and unused, and send it back.
- Your refund is issued within 48 business hours of the return arriving at our warehouse.
Questions
Email us at support@smokea.com and we will help you sort it out.
