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Due to COVID-19 and a limited staff, fulfillment times may be delayed. For more information on our COVID 19 Status click here.
SMOKEA® proudly offers free shipping on orders to the contiguous 48 states. Packages are shipping via USPS, FedEx, UPS or DHL Express. Orders with Free Shipping can expect delivery times of 3-16 business days. Orders that pay for expedited shipping have an average shipping time of only 2-3 business days! Click here to read our full Shipping Policy.
Low Price Guarantees. While most company's have long lists of things you need to qualify to have a price matched, SMOKEA® makes it easy. Oh yeah, and we don't "match" prices we BEAT prices! Simply contact us with the information including the competitor's product listing and we'll create a coupon code for you to use to get a BETTER price. The Guarantee doesn't end when you receive a better price. If any of your ordered products drop in price within the return/exchange period, you will be given the difference in store credit upon request. The Low Price Guarantee is just another way that SMOKEA provides it's customers with the ease and convenience of getting all of your smoking supplies in one place at the best prices! Click here to read more about our low price guarantee or click the "Start Here" button below to get started.Start Here
We hope that you will be delighted with your items however, if you would like to return your items for any reason at all, you may do so within 30 days of receiving your order. Items returned must be in a new and unused condition and are the responsibility of the customer until they are received by SMOKEA.
Purchased something over a month ago and still have not received it.
Do not order from here my package said it would take some time to get here, unexpectedly I got a notification saying my package was delivered. I have not received my package and it’s been 2 weeks.
Frank, We're sorry to hear about your package. Luckily, that's exactly what Route insurance is for. If you purchased this then you can file a claim through the Route email you received after your order. They will then be able to either replace your order or issue a full refund.
I always get this insurance when purchasing off this website because it’s great and never had any problems!
I will always insure my stuff from here. It gives you that warm fuzzy feeling that everything will arrive in perfect condition. Everything was packaged with great care.
Definitely worth the money knowing you products are protected while being shipped.